C&R has been in the shares registry business for 30 years. Shares Registry is a distinct component within the capital markets industry which comprises multi-faceted stakeholders including brokers, investment banks, nominated advisors, the Central Depository, the Securities Exchange and the Capital Markets Authority, the regulator.
As a Shares Registrar, C&R provides investor relations services, to assist companies in ensuring governance, compli- ance, efficiency and accuracy with shareholder management. These services include register monitoring and compli- ance reporting; this requires a keen understanding of the capital markets industry, and review of new acts and regulations which have impact on register maintenance, and advising clients of the impact and any suggested remedial actions. Our clients can rest assured in our market monitoring and advice.
As shares registrar, we also work with clients in cost effective and efficient ways of communicating with, and updating, large numbers of shareholders. We are set up for bulk operations; we have the necessary systems and facilities to manage large shareholder traffic, to receive, monitor and process high volumes of shareholder requests while always maintaining strict verification and control standards. We provide an online and mobile platform for general shareholder enquiries and routine client reports.
AGM management, and efficient verification and registration, of high shareholder traffic within a short period is another key service area. Our AGM system is designed to efficiently process these registrations in real time.
Shares registrars typically provide dividend management services, including processing, monitoring and reconciliation of dividend accounts, and our experiences and processes have been developed over 30 years of business. We embraced mobile dividend payment and pioneered the commercialization of this dividend payment mode with C&R’s M-Mgao, by liaising with mobile payment service providers to build in requisite verification standards for dividend payment. We have close relations with other third party stakeholders that allow a comprehensive solution across the full supply chain of dividend payment for our clients. We are therefore able to provide differentiated customer experience to our clients.
Shares Registrars also provide value added services in the areas of special projects for new equity issues, e.g. IPOs, new Listings, Rights Issues, Bonus Issues. C&R’s track and market record in provision of these services is impressive.
Understanding what a Shares Registrar should do for your business is the first step in making the right decision. The capital markets is by its nature a fast moving industry and efficiencies, integrity and accountability can only be achieved by having a clear distinction and appreciation of the role of each stakeholder.
Share Register Maintenance
This entails keeping the share registers our clients and ensuring that the information on the registers is updated. It also entails ensuring that the registers are kept in accordance with the Companies Act or any other statutory modification as well as Articles of Association. This includes: -
Dividend Payment Management and processing
C&R undertakes the management of dividends from data files preparation of dividend allotments per eligible shareholder, calculation of funding requirements, customized printing of cheques, dispatch of dividend payments( Mobile Payments, RTGS, EFTs, Cheques), reconciliations and maintenance of unclaimed dividend records involving: -
Unclaimed Dividends Management
C&R has vast experience in the management of unclaimed dividends. We prepare dividend files for most of our clients. Once a new dividend is paid out, we retain custody and management of the unclaimed dividend accounts and do so in a responsible and transparent manner to the satisfaction of our clients,
Registration of Share Transfers/ Transmissions and Immobilizations
Provision of Shareholder services on Walk-In, Call Centre and Correspondence basis
We provide the following services:-
The above services are offered through service structure centres which comprise of the call centre, correspondence centre, reference centre, broker liaison and query resolution to ensure efficient and effective attention to all shareholder inquiries.
Administration of AGM’s/EGM’s and providing shareholder information
This entails assisting our clients with the running of the AGM and includes;-
Employees Stock Option Scheme Management
Share plans are increasingly becoming one of the driving forces of employees and executive motivation as well as retention in Kenya and world as a whole. If successfully implemented and managed, employee and executive share plans help foster a sense of ownership and commitment to the company. The services we offer to make these ventures a great success to companies are;