C&R is the leading Share Registry Company in Kenya. We have now extended our vast expertise to Business Process Outsourcing & Call Center Services. We aim at giving your firm a dynamic and efficient outsourced service that combines talent and technology to better manage your valuable customers.
- Telemarketing and Telesales: Directly calling potential and current customers to sell products and services. This includes up-selling (getting customers to increase their spend on a product) and cross-selling (customers purchase other products within the range)
- Professional debt collection services to secure timely payment of delinquent accounts via the phone. Data input of PTP (promise to pay) and data on debt profiles.
- Linking a promotion code to a call center phone number that tracks how many sales come into your business as a direct result of the promotion.
- Operators sell other products to new customers and existing customers while they are on the telephone line.
- A module is placed on your web site where customers enter their telephone number and a call center agent contacts them. This is ideal for FCMG, malls and bank support.
- Register attendees for conferences, events, seminars and classes. Service includes processing credit cards for registrations.
- Programs for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.
- Following up with customers after a sale and during the life of the customer to good customer service relationships.
- Informing customers of new changes, carrying out voice surveys
- Call center agents
managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.
- Operators answering and dispatching emergency calls as well as an overflow call center in case of emergency situation.
- Handling customer queries, marketing your brand and creating a good customer experience online as well as marketing new products on Facebook, Twitter and Instagram
- Respond to customers’ emails quickly and efficiently to provide customer service and help facilitate the sales process.
- Using advanced Customer Relations Tools we provide connectivity between tech and sales teams in the field allowing them to roam and provide quality service in a timely and effective manner.
- Outsourcing help desk requirements for technical support for various products and services
- Interactive Voice Response services. Caller uses a mobile phone to interact with a database that we set up.
- A module is placed on your web site where the web site visitor can interact with a call center agent.
- Mobile based data input and output via cell phones allowing customers to interact with various service menus. Also collecting data on customer needs and expectations.
- Call center is able to take orders from the caller and input them directly into your web site or provide an order form if you do not have one.
- Customers incentivized to fill in responses to key company queries and this is collated into a database and provides reports on trends.
- Voice to text transcription for company conference calls, AGMs, Financial Calls and Legal proceedings
We provide cutting edge tools to allow you manager your performance and goals as well as monitor and adjust your sales pipelines and customer service levels as needed.
C&R provides premier data entry outsourcing and document management services, offering a convenient, singular solution for your forms processing requirements
and back-office operations, while significantly reducing the need for in-house processing personnel, equipment and their associated costs.