Services

Call & B.P.O Centre

 

 

 

 

 

 

C&R is the leading Share Registry Company in Kenya. We have now extended our vast expertise to Business Process Outsourcing & Call Center Services. We aim at giving your firm a dynamic and efficient outsourced service that combines talent and technology to better manage your valuable customers.

1. Outbound Voice

  • Direct salesTelemarketing and Telesales: Directly calling potential and current customers to sell products and services. This includes up-selling (getting customers to increase their spend on a product) and cross-selling (customers purchase other products within the range)
  • Debt CollectionProfessional debt collection services to secure timely payment of delinquent accounts via the phone. Data input of PTP (promise to pay) and data on debt profiles.
  • Sales Promotion TrackingLinking a promotion code to a call center phone number that tracks how many sales come into your business as a direct result of the promotion.
  • Up Sell / Cross SellOperators sell other products to new customers and existing customers while they are on the telephone line.

 

 

 

 

 

  • Click to TalkA module is placed on your web site where customers enter their telephone number and a call center agent contacts them. This is ideal for FCMG, malls and bank support.
  • Conference & Seminar
    Registration
    Register attendees for conferences, events, seminars and classes. Service includes processing credit cards for registrations.
  • Customer AcquisitionPrograms for customer acquisition including lead qualification, lead generation, workflow management, and customer follow-up.
  • Customer Follow-upFollowing up with customers after a sale and during the life of the customer to good customer service relationships.

 

  • Customer education
    and Surveys
    Informing customers of new changes, carrying out voice surveys

 

 

 

 

 

 

 

2. Inbound voice

  • Direct Response Call center agents
    managing telephone calls from your direct response marketing program including taking orders, setting up appointments, and fulfillment service.
  • Emergency ResponseOperators answering and dispatching emergency calls as well as an overflow call center in case of emergency situation.

 

 

 

 

 

 

3. Inbound Non Voice

  • Social Media Account ManagementHandling customer queries, marketing your brand and creating a good customer experience online as well as marketing new products on Facebook, Twitter and Instagram
  • Email ResponseRespond to customers’ emails quickly and efficiently to provide customer service and help facilitate the sales process.
  • Remote Access Connection for Sales and Tech TeamsUsing advanced Customer Relations Tools we provide connectivity between tech and sales teams in the field allowing them to roam and provide quality service in a timely and effective manner.
  • Help Desk Outsourcing Outsourcing help desk requirements for technical support for various products and services

 

 

 

 

 

  • IVR ServiceInteractive Voice Response services. Caller uses a mobile phone to interact with a database that we set up.
  • Live Web ChatA module is placed on your web site where the web site visitor can interact with a call center agent.
  • Unstructured Supplementary Services Data (USSD)                           
  • Mobile based data input and output via cell phones allowing customers to interact with various service menus. Also collecting data on customer needs and expectations.
  • Order Taking ServiceCall center is able to take orders from the caller and input them directly into your web site or provide an order form if you do not have one.

 

 

 

 

 

  • Customer surveysCustomers incentivized to fill in responses to key company queries and this is collated into a database and provides reports on trends.
  • TranscriptionVoice to text transcription for company conference calls, AGMs, Financial Calls and Legal proceedings

 

 

 

 

4. Data and Analytics

      Data Analytics and Business Intelligence:

      We provide cutting edge tools to allow you manager your performance and goals as well as monitor and adjust your sales pipelines and customer service levels as needed.

5.Document Management

      Data entry outsourcing: Turning paper into pixels.

      C&R provides premier data entry outsourcing and document management services, offering a convenient, singular solution for your forms processing requirements

      and back-office operations, while significantly reducing the need for in-house processing personnel, equipment and their associated costs.

 

 

 

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Uganda Contacts

Head Office, 6th floor, Bruce House, Standard Street,
P. O. Box 8484-00100 Nairobi Kenya
Tel Pilot: +254 20 2230518
Fax: +254 20 2211773
Office GSM: +254 726 971 599
+254 737 095 124
Email: info@candrgroup.co.ke More Contacts

4th Floor DTB Centre Kampala Road
P. O. Box 74895 Kampala
Tel Pilot: +256 414 237 504
Office GSM: +256 757 072 773 More Contacts

 

Copyright (c) C&R Group - 2015. All rights reserved